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How We Handle Your Information

We collect only what we need to run your account, process your bKash, Nagad and Rocket payments, and keep your sessions secure. This policy explains what data we gather, how we use it, and the rights you have over your information.

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jackpot city How We Handle Your Information
DATA HANDLING

How We Protect and Use Your Information

We encrypt account sessions, limit internal access to personal data, log every login and wallet transaction, and review our retention policies to keep only what we need. Below are the specific practices that govern your data while you use the platform and after you stop.

Data categories

We collect your mobile number for account verification, wallet references from bKash, Nagad and Rocket for payment matching, device fingerprints to detect shared logins, and geolocation signals to enforce regional eligibility where applicable.

Cookies and tracking

Session cookies keep you logged in; analytics cookies measure page load times and lobby traffic patterns. You can disable non-essential cookies in your browser, but session cookies are required to maintain a secure login across the sportsbook and casino sections.

Account security

We hash passwords using industry-standard algorithms, send one-time PINs to your registered mobile for high-value withdrawals, and flag unusual login locations for manual review before allowing wallet access.

Retention and deletion

Active account records remain on file as long as you hold a balance or log in at least once per year. After that, we archive the data for the minimum compliance period, then anonymise transaction logs and delete identifiable profile fields unless a dispute or legal hold applies.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review the personal information we hold, correct an error in your profile, or request that we delete your account data after closure, reach out through any of the channels below. We respond to data requests within a reasonable timeframe and walk you through the verification steps needed to protect your account from unauthorised changes.

Live chat Open the chat widget in your account dashboard and select the privacy topic. Our team will verify your identity with your registered mobile number before discussing account data, so have your phone ready.
Email support Send your data request to the support email address shown in your account footer. Include your account username and registered mobile number so we can match the request to your record and respond securely.
Account settings Log in and navigate to the privacy section under settings to view a summary of the data categories we store, download a copy of your transaction log, or submit a deletion request if your account has been inactive.

Privacy Policy Questions

We collect your mobile number for OTP login, a username you choose, and the wallet type you select during your first deposit. We also log your IP address and device identifier to prevent duplicate registrations and detect account sharing.

We share transaction references with bKash, Nagad and Rocket only to confirm deposit and withdrawal instructions. We do not sell your data to advertisers or pass personal details to affiliates without your consent.

Log in, go to account settings, select the privacy tab and click the export button. You will receive a file containing your profile fields, transaction history and session log within a few minutes, sent to your registered mobile or email.

Yes. Close your account, withdraw any remaining balance, then submit a deletion request through live chat or email support. We will anonymise your transaction history and remove identifiable profile data after the compliance retention window ends.

We retain detailed transaction logs for as long as your account stays active, plus the minimum period required by financial record-keeping rules in the jurisdictions we serve. After that, we anonymise the data so it cannot be traced back to you.

Disabling all cookies will log you out after each page refresh because we cannot maintain your session. You can block third-party tracking cookies and still use the platform, but the essential session cookie must stay enabled for secure account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.